Delivery & returns

Effective Date: 8/01/2024

At MCDONALD PAY SALE LIMITED, trading as PayFitness, we strive for customer satisfaction with our products and services. If you are not entirely happy with your purchase or subscription, we are here to help! This Refund Policy outlines our approach to refunds and exchanges for products and subscriptions to ensure clarity for all users.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Products: You purchased a product that did not match the description provided on our website.
• Defective Products: You received a defective product or encountered issues that prevent you from using the product as intended.
• Subscription Cancellations: You cancel your subscription within the specified timeframe outlined in the Subscription and Payment Details section.

2. Time Frame for Refund Requests

To be eligible for a refund:

• For Products: You must submit your refund request within 30 days of your purchase.
• For Subscriptions: If you decide to cancel your subscription, you must do so before the next billing cycle. Refunds for subscription fees may be granted if you cancel within the first 30 days of your initial subscription period.

3. How to Request a Refund

To initiate a refund for a product or subscription, please follow these steps:

1. Contact Us: Email us at info@payfitness.co.uk with the subject line “Refund Request.”
2. Provide Details: Include your order number, the product(s) or subscription service you are seeking a refund for, and the reason for your request.
3. Confirmation: We will review your request and notify you of the approval or rejection of your refund within 7 business days.

4. Processing Refunds

If your refund request for a product or subscription is approved, we will process your refund within a certain number of days. The exact time it takes for the funds to return to your account may vary based on your payment method.

5. Non-Refundable Items

Certain products and subscriptions are non-refundable, including:

• Digital Products: Digital products that have been accessed or downloaded beyond the initial 30-day satisfaction guarantee period.
• Subscription Fees: Subscription fees charged in advance after the satisfaction guarantee period or if cancellation is not completed in a timely manner.

6. Changes to This Refund Policy

We may amend this Refund Policy from time to time, and we will notify you of any significant changes through our website or via email. Your continued use of PayFitness after changes will signify your acceptance of and agreement to the new policy.

If you have questions about our Refund Policy, please do not hesitate to reach out to us at info@payfitness.co.uk or visit us at Unit 4 Little Row, Fenton Industrial Estate, Reads Road, Fenton, Stoke-on-Trent, ST4 2RL!